Your Questions Answered
Are consultation services covered by insurance?
Insurance is not accepted for consultations. Payment is due prior to the consultation and upon request I will provide you with a receipt for you to submit to your insurance for reimbursement. Coverage for lab services may vary based upon individual insurance plans, we will work with you to determine the best price. We accept all major credit cards through online invoicing.
Can I use the savings in my Health Savings Account (HSA) or funds in my Health Reimbursement Account (HRA) to pay for services?
Although payment is due at the time services are received, it is possible that these types of accounts could be used to pay for services. We encourage clients to consult with their healthcare administrator to discuss individual service coverage.
How long does an average visit take?
The initial consultation or visit will last up to 90 minutes, the length of an average consultation is 1 hour. Please take advantage of this time to share your health history and current health issues so we can be aware of helping you reach all of your health goals.
What if I need to cancel my appointment?
You may cancel your appointment up to 24 hours in advance. If you are not available during your scheduled call you will be billed for the missed visit. Your scheduled time belongs to you, however if you are late to your appointment the time allotted will end when your scheduled time ends.
How do you handle refunds?
Because our appointments are scheduled according to your personal needs, we do not require payment plans or pre-paid plans. We do not offer refunds on consultations that are complete, however if there is a program offering the individual program will have a refund policy.
If you have questions that have not been answered by this page please fill out the contact page and we will return an answer in 24 hours.